Technical Support | G4Skins - Open CS:GO & CS2 cases and win skins!

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Check the Frequently Asked Questions

account and general questions
What are the points next to my balance?
What are bonus keys and what are they used for?
How can I create my own case?
Do I need a Steam account to use the site?
Can I delete my account?
Can I have more than one account?
Can I use the platform in different countries?
How long is the deposit bonus valid?
withdrawals
My trade offer is taking a long time to send. Why?
I rejected/am offer or it was canceled. What now?
I can't open cases or withdraw items. Why?
Why do I have a trade lock and how long does it last?
What are KYC and AML verification?
Can I withdraw my balance to a bank account?
Why is the item being sent, but I didn’t receive a trade offer?
I got a “trade error” – what does that mean?
The item status in the inventory on the website is 'sent', but I haven't received a trade offer on Steam
How long do I have to accept the withdrawal offer?
bonuses
Why didn't I receive a deposit bonus when paying with skins?
Why didn't I receive the next deposit bonus?
Someone opened my case, but I didn't receive a commission. Why?
Why can't I claim the daily bonus?
What is the maximum level of the daily case and how can I increase it?
What is the maximum level in the daily bonus and how can I increase it?
What is the maximum deposit bonus when paying with skins?
What if the bonus didn’t apply?
Are there any special bonuses for new users?
Why didn’t I receive commission funds from the affiliate program? I made a deposit using my own code
deposit
I want to use the skin payment method, but I receive a message about an empty inventory / trade lock / my skins do not display. Why?
I did not receive funds after deposit my account via SMS payment. What should I do?
My trades are on hold and I cannot make payments with skins. What should I do?
How do I top up my G4Skins balance?
Can I use Steam Wallet funds to open cases on this site?
How can I deposit using a GiftCard?
I deposited via cryptocurrency but didn’t receive my funds
Are there any deposit limits?
Does my balance expire over time?
What is the Piggy Bank?
What is instant payment?
The funds from the partner program did not arrive after depositing skins?
The daily case level did not increase after depositing skins?
What about event points when depositing skins?

Didn't find the answer to your question?

Skins in Counter-Strike 2 (CS2) are highly valued by players – they can be collected, used during gameplay, and traded with other users, adding extra value to them. But how can you acquire them? The item system, which first appeared in CS:GO, has been further developed and refined in CS2. Players have the chance to earn skins by reaching new levels through experience points (XP), rewarding their time spent in the game. Alternatively, skins can also be purchased in markets like Steam, where players trade them, often at varied prices depending on the rarity and popularity of a particular skin. For those who want to expand their collection, item cases are also available to open on reputable sites like G4Skins.com. The platform offers many ways to acquire unique in-game items, including a wide range of CS2 skins in its dedicated store.

On G4Skins.com, you’ll find a wide selection of cases containing skins for Counter-Strike 2, which are highly popular among players. By using a special referral code, you can open one free Mil-Spec case, giving you a chance to obtain a unique item at no cost. G4Skins.com is appreciated by users for its reliability and security, ensuring a comfortable experience on the platform. This way, you can enhance your collection of CS2 skins. It’s an ideal option for players looking to explore new skins that can enrich their in-game experience on the server.

Cases in Counter-Strike 2 contain a variety of weapon, knife, and glove skins. Each case holds unique sets of skins, differing in rarity – from commonly found to exceptionally rare and highly sought-after. To open a case in the game, a special key is required, which can be purchased directly in CS2 or on the Steam market. On the G4Skins.com platform, keys have a slightly different use. They are used to open special Exp Cases, which players receive as rewards for reaching new levels on the site.

Opening cases in Counter-Strike 2 is based on randomness – meaning that you won’t always get the rarest or most valuable item. On G4Skins.com, each case contains carefully selected CS2 skins that vary in value and rarity. The site also offers a convenient feature for withdrawing most skins through store purchases, allowing players to easily add them to their CS2 collection. With detailed information on the content of each case, users can get a full view of the offer and make an informed choice.

Skins in Counter-Strike 2 can be categorized into several main categories, each offering unique customization options in the game. These include weapon skins, covering a wide range of equipment, from basic pistols to rifles and advanced sniper rifles. Each skin allows you to give your weapon a distinctive character and make it stand out on the server during gameplay. Another highly valued category is knife skins. These rare items hold high market value and are highly desired by collectors and players looking to express their style in the game. Knife skins come in many variations, often inspired by unique patterns that immediately catch the eye. Lastly, it’s worth mentioning glove skins, which joined the item collection somewhat later but quickly gained popularity. They allow players to further customize their look – this time for their character – adding even more diversity to the entire skin inventory. Glove skins have become a hit thanks to unique patterns that often create interesting combinations with other skins, such as AK-47 or M4A4.

Among the most famous cases in Counter-Strike 2 are the “Shadow Case,” “Gamma 2 Case,” “Chroma Case,” and “Dreams & Nightmares Case,” which give players a chance to obtain attractive weapon and knife skins. From these and other cases, you can get high-value CS2 skins, such as “AWP | Dragon Lore,” “AK-47 | Fire Serpent,” or “M4A4 | Howl,” which are highly sought after and are a dream for many collectors. Besides the basic cases, there are also operation-related cases, like the “Operation Bravo Case” or “Operation Breakout Weapon Case.” They appear during special events that last a specific time and offer unique skins, adding extra value and exclusivity.

The rarity of skins in Counter-Strike 2 is indicated by colors – starting with grey, representing the most commonly found (popular) skins, followed by blue, purple, pink, and red, to gold, which represents extremely rare and valuable items. Among the most prestigious and expensive items are knife skins, such as “Butterfly Knife | Doppler,” “Karambit | Fade,” and all versions of “Tiger Tooth.” These skins fetch high prices on the Steam market, attracting the attention of collectors and fans of unique skins. Gold skins not only increase the value of the collection but also make the player stand out from others, making them highly desirable additions to the CS2 inventory.

Counter-Strike 2 also features special skins from collections inspired by specific maps, such as the “Cobblestone Collection,” “Mirage Collection,” or “Dust 2 Collection.” Each of these collections offers unique sets of weapon skins that reflect the atmosphere of a given map, making them highly appealing to players and collectors who want skins inspired by iconic locations. Some skins from these collections, especially those popular in CS:GO, are currently only available on the secondary market, increasing their value and exclusivity. The rarity and limited availability make these skins highly desirable for many players.

Counter-Strike 2 players also have the chance to acquire cases containing stickers instead of traditional weapon skins. These stickers are highly valued by collectors, and their value often grows over the years, especially when sticker capsules are retired. In such cases, stickers become unique items. Examples of highly valuable stickers include “iBUYPOWER (Holo) | Katowice 2014” and “Titan (Holo) | Katowice 2014,” which, despite appearing back in CS:GO days, still attract significant interest. In CS2, stickers provide an additional way to customize weapons, allowing players to express their style and stand out on the server, while also adding collectible value to their inventory.

Skins in Counter-Strike 2 are purely cosmetic, meaning they don’t impact gameplay or weapon stats but are distinguished by unique features. One such detail is the float value, which indicates the skin’s wear level – skins can be brand new (close to 0) or heavily worn (close to 1). Another interesting feature is the StatTrak™ option, available on selected skins, which counts the number of kills made with that weapon. Some skins also come in a special souvenir version, decorated with stickers – often including autographs of professional players and/or esports team logos. These souvenir items hold significant collectible value and are sought after by esports fans and collectors who appreciate owning items connected to Counter-Strike tournament history.

In addition to opening available Counter-Strike 2 cases, users can create their own personalized case on G4Skins.com. Players can choose which items will be in their case and set the percentage chance of obtaining each. The cost of opening your own case depends on the value of the selected items and the set chances. The higher the value of the skins and the probability of obtaining them, the higher the cost of opening.

On G4Skins.com, players can participate in case battles. Participants can choose between private or public duels, with 2 to 4 people. Each participant joins the battle by paying a fee equal to the total cases in that particular battle. Battles can also be played against bots, ensuring availability even when opponents are lacking. This option gives players an additional chance to acquire unique CS2 skins in a different form.

On G4Skins.com, there is also a contracts option, allowing players to select several CS2 skins and trade them for one higher-class item. The value of the obtained skin can be higher or lower than the combined value of the skins used in the contract. The ability to make contracts is a great way to refresh your collection without buying new cases.

Check out all our CS and CS2 cases available above, and choose the one you'd like to open. The selection is truly vast – you’ll find cases with various themes, content, and chances to acquire exceptional skins. With available promo codes and a daily case, you can get a CS2 skin completely free. G4Skins.com also offers full technical support to ensure a convenient experience and immediate resolution of any issues. Professional customer service is available to quickly respond to inquiries and help users enjoy the full potential offered by the site.