Check the Frequently Asked Questions
account and general questions
withdrawals
My trade offer is taking a long time to send. Why?
I rejected/am offer or it was canceled. What now?
I can't open cases or withdraw items. Why?
Why do I have a trade lock and how long does it last?
What are KYC and AML verification?
Where can I find my items to withdraw?
Can I withdraw my balance to a bank account?
Why is the item being sent, but I didn’t receive a trade offer?
I got a “trade error” – what does that mean?
The item status in the inventory on the website is 'sent', but I haven't received a trade offer on Steam
How long do I have to accept the withdrawal offer?
bonuses
Why didn't I receive the next deposit bonus?
Someone opened my case, but I didn't receive a commission. Why?
Why can't I claim the daily bonus?
Where can I find social media channels and bonus codes?
What is the maximum level in the daily bonus and how can I increase it?
Can I combine different bonuses in a single deposit?
What if the bonus didn’t apply?
Are there any special bonuses for new users?
Why didn’t I receive commission funds from the affiliate program? I made a deposit using my own code
deposit
I want to use the skin payment method, but I receive a message about an empty inventory / trade lock / my skins do not display. Why?
I did not receive funds after deposit my account via SMS payment. What should I do?
My trades are on hold and I cannot make payments with skins. What should I do?
How do I top up my G4Skins balance?
Can I use Steam Wallet funds to open cases on this site?
How can I deposit using a GiftCard?
I deposited via cryptocurrency but didn’t receive my funds
Are there any deposit limits?
Does my balance expire over time?