Hi, G4Skins Support here.
How can we help you?

What are experience points, exp cases, and keys?

What are the points next to my balance?

I have received a VAC ban on my account and cannot withdraw items. What can I do in such a situation?

Do I need a Steam account to use the site?

Can I delete my account?

Can I have more than one account?

Can I use the platform in different countries?

How long is the deposit bonus valid?

My trade offer is taking a long time to send. Why?

I rejected/am offer or it was canceled. What now?

I can't open cases or withdraw items. Why?

Why do I have a trade lock and how long does it last?

What are KYC and AML verification?

Can I withdraw my balance to a bank account?

Why is the item being sent, but I didn’t receive a trade offer?

I got a “trade error” – what does that mean?

The item status in the inventory on the website is 'sent', but I haven't received a trade offer on Steam

How long do I have to accept the withdrawal offer?

Why didn't I receive a deposit bonus when paying with skins?

Why didn't I receive the next deposit bonus?

Someone opened my case, but I didn't receive a commission. Why?

Why can't I claim the daily bonus?

What is the maximum level of the daily case and how can I increase it?

What is the maximum level in the daily bonus and how can I increase it?

What is the maximum deposit bonus when paying with skins?

What if the bonus didn’t apply?

Are there any special bonuses for new users?

Why didn’t I receive commission funds from the affiliate program? I made a deposit using my own code

I want to use the skin payment method, but I receive a message about an empty inventory / trade lock / my skins do not display. Why?

I did not receive funds after deposit my account via SMS payment. What should I do?

My trades are on hold and I cannot make payments with skins. What should I do?

How do I top up my G4Skins balance?

Can I use Steam Wallet funds to open cases on this site?

How can I deposit using a GiftCard?

I deposited via cryptocurrency but didn’t receive my funds

Are there any deposit limits?

Does my balance expire over time?

What is the Piggy Bank?

What is instant payment?

The funds from the partner program did not arrive after depositing skins?

The daily case level did not increase after depositing skins?

What about event points when depositing skins?