FAQ ACCOUNT AND GENERAL QUESTIONS

WHAT ARE EXPERIENCE POINTS, EXP CASES, AND KEYS?
Keys are related to the leveling system. By opening cases and using other modes on the site, you earn experience points, which increase your level. The amount of exp received is visible in the contents of a specific case and in the summary after a completed battle. When you advance to a higher level, you receive keys that allow you to open a case every 6 hours. The higher your level, the more and better keys you will get. More information can be found on the page dedicated to the leveling system.
WHAT ARE THE POINTS NEXT TO MY BALANCE?
Gems can be used in event modes, and they are also counted towards the overall ranking, based on which items are awarded at the end of a given ranking depending on the place achieved.
I HAVE RECEIVED A VAC BAN ON MY ACCOUNT AND CANNOT WITHDRAW ITEMS. WHAT CAN I DO IN SUCH A SITUATION?
In special cases where a VAC ban on your Steam account prevents you from sending an item, it is possible to transfer items in your inventory to another account. For more information, please contact our technical support.
DO I NEED A STEAM ACCOUNT TO USE THE SITE?
Yes, you log in to the site using your Steam account, which also enables deposits and withdrawals via CS2 skins.
CAN I DELETE MY ACCOUNT?
Since your G4Skins account is directly linked to your Steam account, account deletion is not possible.
CAN I HAVE MORE THAN ONE ACCOUNT?
You can have up to 5 accounts on the site, but only one of them is eligible for bonuses such as the daily case or promo codes.
CAN I USE THE PLATFORM IN DIFFERENT COUNTRIES?
Yes, the site is available in multiple countries and can be used outside of Poland.
HOW LONG IS THE DEPOSIT BONUS VALID?
Deposit bonuses do not expire. They remain available until you use them.