FAQ DEPOSIT

I WANT TO USE THE SKIN PAYMENT METHOD, BUT I RECEIVE A MESSAGE ABOUT AN EMPTY INVENTORY / TRADE LOCK / MY SKINS DO NOT DISPLAY. WHY?
1. Make sure you do not have a Steam trade lock on your account for changing nickname, login data, or Steam Guard settings.
2.Check if you have the correct Trade URL.
3. If skins do not display in your inventory, make sure the skins do not have a trade lock. If not - it may be that the skin payment operator is not currently interested in these items.
4.The value of skins must be at least 3 PLN to be able to deposit them on the site.
I DID NOT RECEIVE FUNDS AFTER DEPOSIT MY ACCOUNT VIA SMS PAYMENT. WHAT SHOULD I DO?
If you have not received funds from SMS payment after a long waiting period, please contact the service provider SimPay directly.
MY TRADES ARE ON HOLD AND I CANNOT MAKE PAYMENTS WITH SKINS. WHAT SHOULD I DO?
Your trade offers are on hold for a specific time (2 or 15 days), so skin payment may be impossible at this time. The reason is the lack of an activated mobile authenticating token on Steam. You must have an active mobile authenticating token for at least 7 days on your Steam account for the block to stop occurring. More information can be found by going here.
HOW DO I TOP UP MY G4SKINS BALANCE?
Click the green 'Top up' button in the top right corner of the page and choose one of the available payment methods. Then follow the on-screen instructions.
CAN I USE STEAM WALLET FUNDS TO OPEN CASES ON THIS SITE?
No, this is a separate platform, and Steam Wallet funds cannot be used to top up your balance here.
HOW CAN I DEPOSIT USING A GIFTCARD?
Purchase a gift card on kinguin.net, then enter the gift card code in the field below and click "Use code." After activation, your account will be topped up automatically.
I DEPOSITED VIA CRYPTOCURRENCY BUT DIDN’T RECEIVE MY FUNDS
Make sure the deposit was above the required minimum amount (which may vary by currency). If you paid more than the minimum – double-check that the funds were sent to the correct wallet address.
ARE THERE ANY DEPOSIT LIMITS?
No, there is no fixed deposit limit on the site, but repeated payment attempts may temporarily block the option to deposit.
DOES MY BALANCE EXPIRE OVER TIME?
No, your balance does not expire. It will remain until you use it.
WHAT IS THE PIGGY BANK?
Due to changes on Steam, every skin deposit that is not instantly credited is placed into the Piggy Bank for a period of 8 days. After 8 days (unless you cancel the offer), the funds from the Piggy Bank will be automatically credited to your main account on the service. You can check the exact time for funds to be unlocked individually in the transaction history located in the Piggy Bank.
WHAT IS INSTANT PAYMENT?
By topping up your account with skins, you can receive funds immediately if the top-up amount is less than or equal to the visible limit. The instant deposit is added immediately to your current account balance, and the limit is reduced by the top-up amount. You don't have to wait to use the funds on the site.
THE FUNDS FROM THE PARTNER PROGRAM DID NOT ARRIVE AFTER DEPOSITING SKINS?
Funds from the partner program will be added together with the transfer of funds from the Piggy Bank to the user's wallet after 8 days.
THE DAILY CASE LEVEL DID NOT INCREASE AFTER DEPOSITING SKINS?
The impact on the daily case level will be reflected after transferring funds from the Piggy Bank to the user's wallet (after the 8-day period).
WHAT ABOUT EVENT POINTS WHEN DEPOSITING SKINS?
Gems are awarded proportionally to the amount instantly topped up. If part of the funds goes to the Piggy Bank, the corresponding gems will be frozen and added to your account after 8 days. If the current event ends during the payment or while waiting for the funds to unlock from the Piggy Bank, the gems will be automatically transferred to the next event.